If the answer to your questions cannot be found on our Website, please contact your local distributor for further assistance. Your distributor will be able to provide direct support for your application.
How do I find and identify the model and serial number of a Seametrics meter?
The model number and serial number can both be found on a white label on your product. The model number will be a combination of letters and numbers as identified in our catalog, and the serial number is an eight-digit number.
My meter is battery powered. How long should I expect the battery to last?
The battery life is completely dependent on the application and use of the meter. Please refer to the instruction manual of your specific device for an estimate of the battery life to be expected.
What is “phantom flow” and how can it be eliminated?
“Phantom flow” refers to a situation where flow shows up on the electronics display even when there is no flow going through the line. This sometimes occurs with electromagnetic flow meters when there is electrical noise interference coming from another device. This issue can usually be resolved with grounding modifications.
How can I determine whether it is the sensor or the controller that is not working properly?
For mechanical meters, a voltmeter can typically be used to check for pulse output. See this video for how this should be done. For the insertion magmeter, the pulse output is too fast to be seen with a voltmeter, this is why there is an LED indicator light which indicates whether the meter is sensing …
Where can I find more troubleshooting help for my specific product?
For detailed troubleshooting tips on certain products, please reference the last page of the instruction manual for the specified products.