Training Equips Seametrics Distributors to Support Their Customers

by Karin Grinzel on March 22, 2013

At Seametrics, we believe that a product sold needs to be a product supported.  We want those using our technology to be able to get live help with the questions they have.   Unfortunately, the fact that our flow meters are sold across the US and internationally means there are a lot of questions to answer…too many for the staff we have at the factory.

Enter the Distributor business model.  Seametrics Distributors are our “feet on the street” to fulfill our philosophy, and the best way to equip them to support the Seametrics products they sell is to be sure that they themselves understand the technology.  Much time, money, and sometimes frustration can be saved with good training up front.

Our Regional Managers are committed to training.  They provide our Distributors with hands on, face-to-face product training (as shown in the photo below), help facilitate the development of new tools and documentation to assist customers in the field (like the the technical bulletins, product bulletins, installation bulletins, and wiring diagrams posted on our website), and even join our Distributors on field calls to help with application support.  They employ the effective mentoring mentality of:

“I Do…You watch.  You Do…I watch. You Do.”

This equips our Distributors to find someone new with whom to repeat the mentoring process.

We are always trying to find creative and effective ways to train those who sell our flow meters so that our vision for saving time, saving money, and conserving resources can be a reality.

ValinTraining

(Product Training at Seametrics Factory)

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